Customers

Thank You for Being a Part of the GroupLink® Family!

This page is a resource for GroupLink's everything HelpDesk® and ContactWise® CRM customers. It includes links to CRM and help desk training, webinars, downloads documentation and events. Support requests can be done through the web help desk access portal, as well as knowledgebase search for self-help incident management, located on the side menu of this page. We hope you will find this information useful as our main goal is to serve you, our customers.

If you have any comments or concerns, please feel free to contact us.

GroupLink's eHD™ Major Release Life Cycle

The standard EOL life cycle for all of GroupLink's major releases, such as 9.1, 8.1, and 9.0 is as follows: GroupLink will end Engineering (EOE, critical bug fixes and maintenance patches, NO Enhancements) of a major release one major release prior to the current major release. GroupLink will completely end the support life (EOL, no longer support or maintain the product) of a major release two major releases prior to the current major release.



Current everything HelpDesk Support Road map
Major Release Release Date EOL Announcement EOE EOL
9.0 July 15, 2009 July 22, 2011 Summer 2010 Winter 2011
9.1 July 22, 2010 Fall 2011 Spring 2011 Spring 2012
9.2 January 20, 2011 *TBD Summer 2011 *TBD
9.3 July 11, 2011 *TBD *TBD *TBD

*These dates will be determined at a future time.



GroupLink's eHD Minor Release Life Cycle

The minor releases such as 9.1.2, 9.2.1, and 9.3.1 are releases with minor enhancements and bug fixes. These minor releases will be supported during the time lines of the major releases, according to the nature of GroupLink's release series, such as the 9.0 series, the 9.2 series, and the 9.3 series.